Customer Success onboarding · 15 minutes
See your first campaign go live in 15 minutes.
Not a product tour. Bring your list and one goal, and our Customer Success team helps you set up your first campaign and launch it with you on the call.
- Your outcomeMeetings, registrations, booth visits or renewals, and how you'll see it.
- Your audienceYour own list, or the people Delight Discover finds for you.
- Your first Moment of DelightThe nudge, the note and the sequence around it, in your brand.
- Your campaign, liveLaunched before the call ends. Your team runs it from there.
FAQ
Before the call
What happens on the 15-minute call?
Customer Success helps you set up your first campaign live: your outcome, your audience, your first Moment of Delight and the sequence around it. You leave with the campaign running.
What do I need to bring?
A goal (meetings, registrations, booth visits or renewals) and a list of accounts or contacts, or let Delight Discover build one. Connecting your CRM helps but isn't required for the first campaign.
Do I need an annual contract to start?
No. Start with one campaign on pay-as-you-go pricing, with no contract. Move to a fixed annual fee only when you want to run multiple plays.
How long does it take to launch a gifting campaign?
About 15 minutes for the first one, on the call. Letters and gifts then ship on the schedule in your sequence, and recipients confirm their address first.
Is DelightLoop SOC 2 compliant?
Yes. DelightLoop is SOC 2 Type II compliant: an independent auditor has tested how our security controls operate over a sustained period, not just whether they exist on one day. Customers and prospects can request the report under NDA from security@delightloop.com. Recipient addresses come from GDPR-compliant sources, and most are confirmed by the recipient before anything ships.